Breacher.ai: Red Teaming Your Helpdesk Before Attackers Strike

In the insurance industry, your helpdesk is the frontline of defense—yet it’s all too often the point of entry for attackers. While technical controls like firewalls and encryption are essential, today’s most sophisticated attackers bypass them by targeting people. They impersonate executives, spoof policyholders, and manipulate call center staff to reset credentials or change sensitive account data. The result? Policy fraud, claims manipulation, identity theft, and account takeovers—all starting with a single, deceptive phone call or email.

Security Leaders Are Raising the Alarm

Mandiant, a globally recognized leader in threat intelligence and incident response, has issued stark warnings about helpdesk attacks. In particular, they have highlighted the activities of “Scattered Spider,” a highly skilled cybercriminal group that specializes in social engineering. Scattered Spider is known for using advanced tactics—such as impersonating employees, leveraging stolen credentials, and even utilizing AI-driven voice cloning—to bypass traditional security measures and gain unauthorized access to sensitive systems.

According to Mandiant, these attackers often target helpdesks and call centers as their initial point of entry. Once inside, they pivot across networks, escalate privileges, and move laterally to achieve their objectives. The insurance sector, with its vast repositories of sensitive personal and financial data, is especially attractive to these threat actors.

The Threat: Social Engineering at Scale

Insurance companies are prime targets for social engineering attacks by groups like Scattered Spider. These attacks often begin with a seemingly routine request to your helpdesk:

“Hi, this is Michelle from underwriting. I forgot my VPN password—can you reset it?”

But what if it’s not Michelle? What if it’s a deepfake voice clone or an AI-driven voice phishing attack? Attackers are increasingly using advanced synthetic media to bypass traditional verification methods, making it harder than ever for support teams to spot fraud.

Why Testing Your Helpdesk Is Critical

With the helpdesk now a top target for sophisticated threat actors, it’s no longer enough to rely on traditional security awareness training or static policies. Proactive, realistic testing is essential. By simulating real-world attack scenarios, organizations can identify vulnerabilities in their helpdesk workflows, verification procedures, and incident response readiness before attackers exploit them.

Breacher.ai’s Solution: Helpdesk Red Teaming for Insurance

Breacher.ai offers realistic adversary simulations that specifically target your internal helpdesk, IT support, and call center teams. These simulations replicate the tactics and techniques used by real attackers—using deepfake audio, agentic AI, and sophisticated pretexting—to test your organization’s defenses from the inside out.

What We Simulate

• Deepfake voice calls requesting password resets or multi-factor authentication (MFA) bypasses

• Spoofed calls from claims departments or executives

• Fake customer inquiries designed to harvest internal data

• Simulated phishing-tactics like Teams or Meet, using a hybrid approach

• Escalation pressure tactics, such as urgent “compliance audits” or time-sensitive requests

Each scenario is crafted to challenge your frontline staff and reveal how well they can detect and respond to real-world deception.

Measurable Risk Reduction

With every Breacher.ai helpdesk red teaming engagement, you receive:

• A comprehensive report showing which users responded correctly or failed the test

• A breakdown of exploitation paths (e.g., internal pivot, data exposure)

• Tactical recommendations to harden your support processes and address vulnerabilities

• Option to integrate findings into your ongoing security awareness or compliance training

These mini-assessments are designed to be fast, non-disruptive, and actionable—delivering clear insights within days, not weeks.

Why It Matters for Insurers

• Compliance: Prepares you for SOC 2, ISO 27001, and regulatory audits by demonstrating proactive defense against social engineering threats.

• Reputation: Reduces the risk of brand damage from fraud or data breaches.

• Resilience: Ensures your support staff are as vigilant and well-trained as your security operations center (SOC) team.

Your Helpdesk Is Being Targeted. Make It Bulletproof.

Breacher.ai empowers insurance companies to train, test, and harden their most human vulnerabilities before attackers exploit them. By simulating real-world threats, you can identify and address weaknesses in your helpdesk workflows, verification procedures, and incident response readiness.

Ready to Red Team Your Helpdesk?

Don’t wait for an attack to expose your vulnerabilities. Reach out to Breacher.ai today to schedule a helpdesk red teaming engagement and take the first step toward a more resilient, fraud-resistant organization.